Terms and Conditions

Last Updated: August 2026

Welcome to kalaay Digital (“we”, “our”, or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website [https://kalaaydigital.com] (the “Site”) and the digital marketing services provided by kalaay Digital.

By accessing our Site or using our services, you agree to be bound by these Terms and our [Privacy Policy] and [Cookies Policy]. If you do not agree with any part of these Terms, you must not use our Site or services.

1. About Us

kalaay Digital is a digital marketing agency registered and operating in the United Kingdom.

  • Website: [https://kalaaydigital.com]
  • Contact Email: [Insert Contact Email]
  • Phone Number: [Insert UK Phone Number]
  • Registered Address: London, United Kingdom

2. Services Offered

kalaay Digital provides various digital marketing services, including but not limited to:

  • Search Engine Optimization (SEO)
  • Pay-Per-Click Advertising (PPC) & Social Media Ads Management
  • Website Design, Optimization, & Maintenance
  • Content Marketing & Social Media Management

Detailed scopes of work, deliverables, pricing, and timelines for specific services will be agreed upon separately in a formal proposal, agreement, or Statement of Work (SOW) between kalaay Digital and the Client.

3. Intellectual Property Rights

  • Website Content: Unless otherwise stated, all materials on this Site—including text, graphics, logos, icons, designs, software, and images—are the property of kalaay Digital and are protected by UK and international copyright, trademark, and intellectual property laws.
  • Client Work & Deliverables: Upon full payment of all fees owed, the ownership/license of final deliverables (such as ad creatives, graphics, or website designs created specifically for the client) will transfer to the client as outlined in their service contract.
  • Prohibited Use: You may not copy, reproduce, distribute, or modify any content from our Site without our prior written consent.

4. Client Obligations & Warranties

When engaging our digital marketing services, the Client agrees to:

  • Provide accurate, complete, and timely information and assets (logos, images, access details) required to execute the services.
  • Ensure all material provided to us does not infringe upon any third-party intellectual property rights or violate UK law.
  • Provide timely approvals for strategy documents, ad creatives, and campaign assets.

5. Payment Terms & Billing

  • Pricing: Prices for services will be specified in individual proposals or client contracts.
  • Invoicing: Invoices are issued according to the payment schedule outlined in the project agreement.
  • Late Payments: Failure to clear invoices by the due date may result in a temporary suspension of marketing campaigns or services until full payment is received.
  • Taxes: Applicable UK VAT or taxes will be added to invoices where required by law.

6. Disclaimers & Performance Guarantees

  • No Guaranteed Results: Digital marketing, SEO, and paid advertising outcomes are dependent on third-party algorithms, market fluctuations, search engine changes (e.g., Google, Meta), and audience behavior. While kalaay Digital uses industry best practices, we cannot guarantee specific ranking positions, sales volume, or conversion figures.
  • Third-Party Platforms: We are not liable for account suspensions, policy changes, or system downtime caused by third-party platforms (including Google, Facebook, Instagram, LinkedIn, or hosting providers).

7. Limitation of Liability

To the maximum extent permitted by UK law:

  • kalaay Digital shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, revenue, data, or business opportunities arising out of or related to your use of our Site or services.
  • Our total aggregate liability for any claim arising out of or in connection with our services shall not exceed the total fees paid by you to kalaay Digital for the specific service in question during the 3 months preceding the claim.

8. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by kalaay Digital. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. Accessing external links is done at your own risk.

9. Termination of Services

  • Either party may terminate a service agreement in accordance with the termination clauses specified in the signed contract or Statement of Work.
  • We reserve the right to suspend or terminate access to our Site or services immediately, without prior notice, if you breach these Terms.

10. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales (or Scotland/Northern Ireland, if applicable). Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site or our services after any modifications indicates your acceptance of the new Terms.

12. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

  • kalaay Digital
  • Email: [Insert Email Address]
  • Address: [Insert Registered Address]
  • Phone: [Insert Phone Number]